West Monroe Unveils Nigel: A Cutting-Edge Internal AI-Powered Platform

By DaMarko Webster

West Monroe, a prominent digital services company, unveiled its innovative internal chat platform, Nigel. Nigel, harnessing advanced Generative AI technology, equips West Monroe’s 2,000 employees with valuable insights to boost productivity and efficiency while safeguarding sensitive data and information. Named in honor of West Monroe’s mission to nurture the Next Generation of Leaders, Nigel marks a significant advancement in the company’s continued investment in AI exploration.

Nigel operates on Microsoft’s Azure OpenAI Service, offering secure and compliant ChatGPT-like functionality. With a closed API, Nigel ensures the confidentiality and privacy of sensitive information. Nigel’s capabilities encompass a wide range of tasks, from composing emails to analyzing complex datasets, answering technical queries, and even writing code. One of the most exciting features at launch is its Prompt Library, housing pre-configured prompts that streamline specific tasks performed by West Monroe employees, promoting quicker workflows across the entire organization. The tool also boasts crowdsourcing functionality, encouraging individuals to contribute prompts to enrich the library. Over time, more functionality and features will be incorporated, enabling teams to work more efficiently on high-value tasks for clients.

Cory Chaplin, Managing Partner and Leader of West Monroe’s AI Lab, emphasized the importance of integrating AI into existing workflows, stating, “AI is an undeniable part of the future, and that is why we worked tirelessly over the past few months to make it highly accessible for our entire employee population while we are all advising hundreds of clients who are also trying to navigate this space. We believe integrating AI into existing workflows is a winning strategy, and what better way to help our clients think this way than to have all West Monroe employees ‘walking the walk.'”

Nigel’s technology is valuable for every facet of the organization, benefiting technologists, product developers, and corporate employees alike. Nigel is accessible to everyone, regardless of their role or level, with the aim of enhancing delivery and efficiency company-wide. The development of Nigel aligns with the firm’s broader initiative to create a 100% generative AI-literate workforce.

Tanya Moore, West Monroe’s Chief People Officer, stressed the importance of upskilling the entire workforce in leveraging AI, stating, “AI is a powerful enabling technology, and at West Monroe, we’re committed to ensuring that every member of our team becomes proficient in leveraging this game-changing technology. Upskilling our entire workforce to leverage AI will even further strengthen our client outcomes and employee experience.”

Nigel is not just a groundbreaking tool for West Monroe; it also serves as a solution that other companies in the market are keen to adopt to securely handle confidential information. For more information on West Monroe’s AI capabilities and how the firm helps clients unlock tangible value from generative AI, interested parties can explore their offerings.

This launch reaffirms West Monroe’s pragmatic approach to achieving tangible results with AI. In September, the company introduced “This is AI,” a video podcast miniseries in which its AI experts dissect real-world AI examples and use cases aimed at revolutionizing businesses. Episodes include topics such as “Unpacking AI: The Rise & Reach of Generative AI Models,” “AI Dilemma: What Comes First, the Technology or the Use Case?” and “The Art of Crafting Prompts – From Simple Questions to Complex Challenges.”